How Google is improving access to mental health resources

Connect users to resources on Google Search and YouTube

Before we can connect people to timely information and resources, we need to understand their intent when they turn to search. Earlier this year, we shared our goal to automatically and more accurately detect personal crisis searches on Google Search, with the help of AI. This week, we are rolling out this feature globally. This change allows us to better understand if someone is in crisis, and then present them with reliable and actionable information. Over the coming months, we will work with partners to identify national suicide hotlines and make these resources available in dozens of additional languages.

Beyond the immediate needs of mental health crises, people want information throughout their mental health journey, no matter what it looks like – including content that can help them connect with others people with similar experiences. To better meet these needs, YouTube recently launched its Personal Stories feature, which features content from creators who share personal experiences and stories on health topics including anxiety, depression, post-stress trauma, substance abuse, bipolar disease, schizophrenia and obsessive compulsive disorder. disorder. This feature is currently available in the US, with plans to expand to more regions and to cover more health conditions.

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