After-hours emergency service added to mental health resources at UW Oshkosh

Help is a phone call — all day, every day — for University of Wisconsin Oshkosh students facing a mental health crisis.

UWO has partnered with ProtoCall, an after-hours mental health crisis service, to expand the counseling center’s ability to assess and provide immediate action in a crisis.

Art Munin

Any student can contact the service directly and anyone can call on behalf of a student in need of crisis services. To access this service, call the counseling center at (920) 424-2061 and, when prompted, select option 2 to connect to the after-hours emergency service.

“ProtoCall does not offer therapy in the traditional sense. This is the company that triages a student in crisis, identifies a course of action, and refers the student to the counseling center for ongoing follow-up and support,” said Art Munin, Acting Vice Chancellor of Student Affairs. and Dean of Students.

“ProtoCall is an added layer of support for all UWO students across our three campuses whenever the counseling center is unavailable, such as weekends and after hours.”

This extra layer comes as the end of the fall semester approaches and the pandemic continues.

“ProtoCall provides access to an after-hours counselor to assess and provide crisis stabilization interventions and suggestions. This is helpful for students engaging in services at the center and for all students in distress,” said Counseling Center Director Sandra Cox.

“Current times have created many challenges for most human beings. It’s hard to know for sure if this is the toughest time in history for students, but it was during my 25 years at a college counseling center,” Cox said.

Students are affected in the same way as all Americans have been for the past 18 months.

“The ways we maintain our well-being have been greatly challenged. Students struggle to connect with others, feel safe on many levels, and use positive coping skills for their well-being. The collective sense of suffering in so many ways in our world, our nation, our community, our homes and our lives has had a huge impact on the mental health of students,” she said.

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